Refund policy

Thank you for shopping with That Anuk Girl! We aim for your complete satisfaction with your purchases. Please read our return and refund policy outlined below:

  1. Returns:

    • You can return items within 14 days from the date of purchase.
    • Eligible items for return must be unused, unworn, and in the same condition as received, including the original packaging and all attached tags.
    • To initiate a return, please contact our customer service team at contact us page.
    • Customers are responsible for the return shipping costs unless the return is due to an error on our part (e.g., wrong item shipped, defective product).

  2. Refunds:

    • After receiving the returned item(s) and confirming eligibility, we will notify you about the approval or rejection of your refund.
    • If approved, refunds will be processed to the original payment method within [7] business days.
    • Refunds will exclude any original shipping charges unless the return is a result of our error.

  3. Exchanges:

    • We do not offer direct exchanges. If you wish to exchange an item for a different size or color, please initiate a return for a refund and place a new order for the desired item.

  4. Non-Returnable Items:

    • Certain items cannot be returned, including but not limited to:
      • Items marked as final sale.
      • Undergarments, swimwear, and intimate apparel.
      • Items that have been used, washed, or altered in any way.

  5. Damaged or Defective Items:

    • If you receive a damaged or defective item, please contact us immediately with photos of the product and packaging. We will promptly assist you in resolving the issue.

  6. Cancellations:

    • Orders can be canceled within 2 hours of purchase before they are processed and shipped. Once processed, the order cannot be canceled.

Please note that our return and refund policy may change without prior notice. We reserve the right to refuse returns that do not comply with the above guidelines.

For any further inquiries or assistance regarding returns or refunds, please contact our customer service team at contact us page. Thank you for choosing That Anuk Girl for your clothing needs!